Terms of Service

1. Scope

These Terms apply to the MagicOptix website, customer portal, desktop application, license services, and related support services.

MagicOptix is designed to help teams automate production workflows using their own Photoshop and Illustrator templates, structured data, assets, and output folders.

2. Accounts and Access

Some features require an account, an active license, and a registered device. You are responsible for keeping your account credentials secure and for ensuring that only authorized users access the software.

MagicOptix may verify your account, license, device, plan limits, and session status before allowing desktop workflows to run.

3. Licenses and Usage Limits

Your plan may include monthly credits, allowed devices, and available features. One credit represents one successful generation: one data row applied to one design template, one final Compose composition, or one final Print generation. Export formats, pages, and artboards do not add credits. The desktop app communicates with the platform to reserve production capacity and report successful results.

Credit metering is used to provide access, enforce plan limits, prevent double consumption, and support billing or entitlement decisions. It is not intended to collect your full design files automatically.

4. Customer Files and Adobe Workflows

You remain responsible for the templates, images, CSV files, fonts, brand assets, and output files you use with MagicOptix.

MagicOptix does not guarantee that every Adobe document, layer structure, script, third-party plugin, operating system setup, or local file path will be compatible in every situation.

5. Diagnostics and Support

MagicOptix may store lightweight execution metadata needed for support, licensing, and plan usage. Detailed desktop diagnostics are sent to support only after an explicit user action.

A diagnostic report may include execution summaries, runtime logs, local paths, result references, template labels, error messages, and workflow context that help support investigate an issue.

6. Availability and Changes

We may improve, modify, suspend, or discontinue parts of the service as the product evolves. We aim to avoid unnecessary disruption, especially for paid workflows.

Some features depend on third-party systems, including Adobe applications, operating system services, email providers, payment providers, and hosting infrastructure.

7. Payments, Refunds, and Support

Paid plans are billed through our payment provider, which acts as the merchant of record and issues your invoice. Prices, taxes, and available plans are shown at checkout.

Refund policy: you may request a full refund within 14 days of your purchase if you have used fewer than 50 credits. Beyond 14 days, or once 50 or more credits have been used, payments are non-refundable and no pro-rata refund is provided for the remainder of a billing period.

To request a refund within this window, contact contact@magicoptix.ma from your account email. Approved refunds are issued to the original payment method through our payment provider.

Unless a specific written agreement states otherwise, support is provided through the channels made available by MagicOptix and may require diagnostic information to reproduce or investigate an issue.

8. Contact

Questions about these Terms can be sent to contact@magicoptix.ma.