Desktop Metering and Diagnostics

Optional product statistics

Disabled by default, these require your acceptance in the app. They measure run success, configuration reuse and guide starts or completions. Optional feedback lets you indicate whether a run was a test and whether you received human help.

Data includes random execution and configuration identifiers, configuration version, workflow type, outcome, timestamps and app version. Statistics are linked to your account: they are not anonymous. They exclude filenames, file paths, designs, photos and CSV contents.

Statistics are stored on the MagicOptix platform, displayed in aggregate to authorized administrators and kept for 90 days, with automated deletion running hourly. They may be processed by our hosting providers. Pending deliveries on your device expire after 7 days.

You can decline without losing features and change your choice in Settings → General. This is an account-wide choice. Withdrawal stops collection on this device and clears pending deliveries; it also deletes previously received statistics once synchronized with the server. Synchronization is deferred when offline. Other devices pick up withdrawal on their next synchronization, and the server rejects their events in the meantime.

Necessary license and credit accounting remains separate. Statistics are not reconstructed from billing history. Your current preference, its date and the notice version are stored separately to honor your choice.

Automatically Collected for Access and Metering

This data helps MagicOptix keep the desktop app licensed, enforce plan limits, and show operational usage in the portal.

• Account and session state required to authenticate the desktop app and portal.
• License, plan, feature access, device binding, and monthly usage window.
• Execution metadata: execution id, workflow, source, status, counts, duration, app, template count, timestamps, and billing state. Project labels and template names are excluded from automatic metering.
• App version and device reference used to understand compatibility and active-device limits.
• Trial protection: a versioned digest of a Windows system identifier helps detect repeated free trials. The raw identifier is not transmitted. Trial claims and targeted support exceptions are stored separately from ordinary device bindings and are not automatically erased by a device transfer.

Sent Only After “Send Diagnostics”

When you click Send Diagnostics and confirm, MagicOptix sends a support report for the selected or latest diagnostic execution.

• Runtime log preview for the selected execution.
• Execution request snapshot and result summary.
• Error messages, result references, output folders, local paths, and workflow context.
• Template labels, design type, app, source, status, and row/result counts.

Not Automatically Uploaded During Normal Metering

• Full PSD or AI documents are not automatically uploaded for normal metering.
• Full CSV, image folders, font files, and generated output folders are not automatically uploaded for normal metering.
• Detailed diagnostics are not sent silently. They require a user action and confirmation.

Why This Matters

MagicOptix runs local Adobe workflows where failures can depend on files, templates, layers, paths, app versions, and operating system context. Lightweight metering keeps plan usage clear. User-confirmed diagnostics help support investigate real failures without asking users to manually assemble logs and screenshots.